Retail (Wales)

Framework status: Current (latest) issue

Framework details

Framework ID: FR03572
Issue number: 9
Issued: 15 September 2015

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Retail (Wales)
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Issued by
People 1st

Contact name: Joanne Parker
Telephone number: 020 3074 1222
Please download the framework for email contact information.


An Apprenticeship is a job with an accompanying skills development programme designed by
employers in the sector. It allows the apprentice to gain technical knowledge and real practical
experience, along with functional and personal skills, required for their immediate job and
future career. These are acquired through a mix of learning in the workplace, formal off the job
training and the opportunity to practice and embed new skills in a real work context. This
broader mix differentiates the Apprenticeship experience from training delivered to meet
narrowly focused job needs.

On completion of the Apprenticeship the apprentice must be able to undertake the full range of
duties, in the range of circumstances appropriate to the job, confidently and competently to
the standard set by the industry.

The Retail Apprenticeship frameworks are designed primarily to develop people in employment throughout the retail sector through gaining the knowledge, skills and understanding to carry out the job role. This will enable them to progress more quickly to more senior roles. Moving from a sales colleague to a senior or supervisory position results in an average increase in annual salary of £5k. The Retail Apprenticeship frameworks are relevant to 1.8 million employees in the retail sector.

The Retail Apprenticeships are a key tool in equipping the workforce with the skills and knowledge necessary to ensure the sector thrives.

Level 2 Foundation Apprenticeship in Retail 

This framework has been designed for individuals working within a retail environment as a general sales assistant as well as those in more specialist roles, for example beauty consultants or fresh food counter assistants. Both the Retail Skills and Retail Knowledge qualifications contain generic mandatory units which focus on the apprentice's ability to function effectively in retail. The qualifications also have optional units which enable apprentices operating in more specialist roles to develop their skills and knowledge.

Level 3 Apprenticeship in Retail

This framework enables apprentices, who are employed in a more senior position within retail, such as Senior Sales Assistants, Team Leaders, Supervisors, to consolidate existing skills and knowledge. This will allow them to fulfil the requirements of their existing role and to support progression within the retail sector. At Level 3 there are three pathways within the Retail Skills qualifications; Sales Professional, Visual Merchandising and Management. These pathways have been established to ensure that apprentices participating in the Apprenticeship in Retail are able to complete competence-based qualifications which most appropriately reflect their current skills and job role.


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Retail (Wales)
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